Poor communication

My coins of been sitting in this while it for over two months I’ve been trying to contact them but it seems like they all leading me on I put on Twitter I think that they’re stealing my money they responded but never gave me an answer seems like they just responded for Twitter anyway I did my iOS update and unfortunately it looks like they haven’t done their‘s and now I cannot get into my wallet with my 12 word phrase that I do have if I am wrong I will come back here and change this but as of today October 31, 2017 it’s rrrrrrrr blank show!!

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